In total, about 20 people made an appointment with the Presidential Aide. Basically, the issues are typical for Minsk: construction and reconstruction of housing, assistance in its provision, low-quality overhaul and other shortcomings in the maintenance of the housing and communal services, conditions for the provision of medical services, land issues, employment. 

Among others, a man living at ul. Bykhovskaya, 53 in the private sector. 15 years ago, he began the reconstruction of housing, but at the same time committed violations, so the house in which the man now lives with adult daughters and their families is not registered and recognized as an unauthorized building. “This case reminded me of another similar one, but already in the Moscow region,” Vitaly Prima commented. “We need to analyze the situation in Minsk as a whole in such houses where illegal reconstruction was carried out in order to work out some general solutions and resolve this issue permanently.” . 

Also, the inspector for Minsk noted that he often encounters complaints from citizens about poor-quality overhaul. The current reception was no exception: the overhaul of the house lasted 11 months, the residents of which revealed a whole list of shortcomings and showed them to the performers themselves and Vitaliy Prime. “We previously considered this issue with the Minsk City Housing. From my point of view, there are shortcomings. Violations will be analyzed by the customer service, guilty parties will be presented with complaints about the quality of work,” the Presidential Aide summed up. 

A group of citizens from the Moscow region appealed about the regulation of intercity passenger traffic. “We have not met with them for the first time. On their initiative, the city services prepared proposals to the Ministry of Transport and Communications to amend the current legislation so that these types of passenger transportation are streamlined. They met again in December with citizens and developed a mechanism for further joint actions. And today we reviewed the results of their monitoring together and made decisions that we will work out with the Ministry of Transport and the Transport Inspectorate in order to put things in order in this area, "Vitaliy explained Rome. 

He noted that in general, at the receptions of citizens there are almost no issues that can be resolved immediately, with one call. “As a rule, issues are complex and require careful consideration, in many cases, an additional study of legislation and, if necessary, coming up with new legislative initiatives. Of course, we try to quickly resolve it, but sometimes we have to meet people more than once, clarify something adjust, jointly work out some options for resolving problems, "the Presidential Aide summed up. He considers it important to engage in a constructive dialogue with citizens, to analyze questions coming up at receptions in order to see pain points that require closer attention.